1. Acceptance of Terms

By accessing and using the roxunap website and JointCareX consultation services, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our services.

These terms constitute a legally binding agreement between you and roxunap, governed by Romanian law and European Union regulations.

2. Service Description

Our JointCareX consultation services include:

• Educational guidance on joint health principles
• Personalized wellness assessments and recommendations
• Movement and flexibility guidance
• Lifestyle advice related to joint wellness
• Follow-up support and educational resources

3. Medical Disclaimers

Our consultation services are educational in nature and designed to complement, not replace, professional medical care. We strongly encourage all users to maintain regular communication with their healthcare providers.

4. User Responsibilities

By using our services, you agree to:

• Provide accurate and truthful information
• Use services only for lawful purposes
• Maintain the confidentiality of any account credentials
• Respect intellectual property rights
• Not misrepresent our services as medical treatment
• Seek appropriate medical care for health conditions
• Follow Romanian and European Union laws

5. Eligibility and Age Requirements

Our services are available to:

• Adults aged 18 years and older
• Individuals with legal capacity to enter into contracts
• Residents of Romania and European Union countries

If you are under 18, you may not use our services without parental or guardian consent and supervision.

6. Consultation Process and Limitations

6.1 Consultation Sessions

• Sessions are educational consultations, not medical examinations
• Duration typically 60-90 minutes per session
• May be conducted in-person, via video call, or by phone
• Scheduling subject to availability and mutual agreement

6.2 Scope Limitations

• We do not diagnose medical conditions
• We do not prescribe medications or treatments
• We do not perform medical procedures
• We do not provide emergency medical services
• We do not guarantee specific health outcomes

7. Payment and Fees

• Consultation fees are quoted in Romanian Lei (RON)
• Payment terms will be communicated during scheduling
• Fees are for consultation time and expertise, not guaranteed outcomes
• Cancellation and refund policies apply as communicated
• Additional fees may apply for extended services

8. Cancellation and Rescheduling

• Appointments may be rescheduled with reasonable notice
• Cancellations within 24 hours may incur fees
• Emergency cancellations will be handled case-by-case
• We reserve the right to cancel appointments if necessary

9. Intellectual Property

All content on our website and in our consultations, including but not limited to text, graphics, logos, and educational materials, is the property of roxunap and is protected by Romanian and international copyright laws.

You may not reproduce, distribute, or create derivative works without our written permission.

10. Limitation of Liability

11. Indemnification

You agree to indemnify and hold harmless roxunap from any claims, damages, or expenses arising from:

• Your use of our services
• Your violation of these terms
• Your misrepresentation of our services
• Any third-party claims related to your use of our services

12. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which complies with GDPR and Romanian data protection laws.

13. Termination

We may suspend or terminate your access to our services at any time for:

• Violation of these terms
• Inappropriate behavior during consultations
• Misrepresentation of information
• Legal or regulatory requirements

14. Governing Law and Dispute Resolution

These terms are governed by Romanian law and European Union regulations. Any disputes will be resolved through:

• Good faith negotiations between parties
• Mediation if negotiations fail
• Romanian courts as final jurisdiction
• EU consumer protection rights apply where applicable

15. Consumer Rights (EU Directive 2011/83/EU)

As a EU consumer, you have specific rights including:

• Right to clear information about services
• Right to cancel certain services within 14 days
• Right to remedies for defective services
• Right to dispute resolution through EU mechanisms

For disputes, you may use the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr

16. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of new terms.

17. Severability

If any provision of these terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

18. Contact Information

For questions about these Terms of Use or our services, please contact us using the form below or through our main consultation request system.